Privacy policy

1. Who we are

Susan Earl Functional Health is operated by Susan Earl, RN, in North Carolina. You can reach us at susanearlfunctionalhealth@gmail.com with any privacy question or request.

2. What we collect

• Contact details you give us: your name, email address, phone number if you provide it, and what you are interested in.
• Clarity call bookings: when you book a free five-minute clarity call, the booking is handled through Heal Me, which collects the details needed to schedule the call.
• Payment details: payment is made by credit card at the time of booking. Card details are entered directly into a third-party checkout and are never held by Susan Earl Functional Health. We do not see or store your card number.
• Coaching documentation: if you become a client, your session notes and program records are held in Practice Better, our secure practice management system.
• Basic site information: the information a website normally records when you visit, such as pages viewed and the device you used.

3. What we deliberately do not collect on this website

This website is a marketing and information site. It is not a clinical system, and no patient records or clinical notes are stored on it.

Our enquiry form asks for your name, your contact details, and what you are interested in. It does not ask for symptoms, diagnoses, medications, or test results, and we ask you not to send those through the form or by ordinary email. If you want to discuss health details, that happens inside your sessions and is documented in Practice Better, which is built for it. Keeping health information out of an open enquiry form is a deliberate protection, not an oversight.

4. Why we use it

• To reply to your enquiry and arrange the clarity call you asked for.
• To provide coaching and education if you become a client, and to keep the records that go with it.
• To take payment for services you have booked.
• To send you information you have asked for, such as a resource you requested.
• To keep the website working and understand which pages are useful.

We do not sell your information, and we do not share it for advertising.

5. Who else is involved

We use a small number of services to run the practice, and each has its own privacy policy which we encourage you to read:

• Heal Me for scheduling and booking.
• Practice Better for secure documentation and client records.
• FullScript for the supplement shelf we point clients to. If you order through FullScript, you do so with FullScript, their terms and privacy policy apply to that order, and no order information comes to us. FullScript pays us a small monthly amount under its practitioner programme, which is described in our Terms of Service.
• Our website host, email provider, and payment processor.

We may also disclose information where the law requires it, or where it is necessary to protect someone from serious harm.

6. Security and breaches

We take reasonable measures to protect the information we hold, including using systems designed for health information rather than ordinary email for client records. No system is perfectly secure, but the choices above, such as keeping health detail out of the website and out of email, are part of how we limit risk.

North Carolina law requires reasonable security procedures and practices and requires notice if a security breach affects personal information. If a breach ever occurs that affects your information, we will notify you as the law requires and tell you what happened and what we are doing about it.

7. Cookies and analytics

This site may use cookies or analytics to understand how pages are used. The wording in this section is kept aligned with whatever is actually installed, and if that changes, this section changes with it. You can block cookies in your browser settings, and the site will still work.

8. How long we keep things

Enquiries that do not become clients are kept for a reasonable period so we can follow up, and then deleted. Client records are kept for the period required for professional documentation and business records, and then deleted or de-identified.

9. Your choices

You can ask us what information we hold about you, ask for a copy, ask for a correction, or ask us to delete what we are not required to keep. Email susanearlfunctionalhealth@gmail.com and we will respond. You can also unsubscribe from any email you receive from us using the link at the bottom of it.

10. Children

This practice serves adults. We do not knowingly collect information from anyone under 18.

11. Changes

If this policy changes, the updated version will appear on this page with a new date.