Booking, services and cancellations

Last updated October 2026. These terms explain what the services include, what they cost, and how to reschedule or cancel. By booking a service, you agree to the terms in effect at the time of booking.

1. What we are

Susan Earl Functional Health is an online health coaching and education practice operated by Susan Earl, RN, in North Carolina. We provide coaching and education only, not medical care, diagnosis, treatment, or prescribing. Coaching does not create a provider-patient relationship. Your medical care remains with your own healthcare providers. See the Health Coaching Disclaimer.

2. Services and prices

All paid services are paid in full by credit card when you book through Heal Me. There are no payment plans or installments.

Service	Price	What it includes
Free 5-minute clarity call	Free	A brief conversation to see whether coaching is a fit.
Root-Cause Assessment	$488	One 60-minute session, chart and preparation beforehand, and a written personal map afterwards.
Optional 45-minute follow-up	$300	An optional session after the assessment.
16-Week Cardiovascular Prevention Program	$1,997	Eight 60-minute sessions, one pathway per session, with check-ins and email support between sessions.
Hormonal Transitions track	$899	An 8-week track on hormonal change at any age, with four 60-minute sessions and a week-8 wrap. Between-session check-ins are included.
90-Day Recheck	$300	One 45-minute session for established clients.
Four rechecks, prepaid	$1,200	Four 45-minute recheck sessions.

Lab work is not included in any service and is not ordered by Susan. Susan helps clients understand what their provider ordered, prepares them for the conversation, and reviews results as education, always referring clients to the ordering provider for interpretation and treatment decisions.

3. Scheduling, rescheduling and cancellations

Free clarity call

Please reschedule or cancel at least 24 hours ahead. There is no charge.

Root-Cause Assessment, follow-up and 90-Day Recheck

You may reschedule without charge with at least 24 hours’ notice. One reschedule is included. With less than 24 hours’ notice, or if you do not attend, the session is used.

16-Week Cardiovascular Prevention Program

The program is paid in full. If you cancel at any point after purchase, Susan Earl Functional Health retains one third of what you paid, and the remaining two thirds is refunded to you. If you cancel before your second session, the retained third applies to that cancellation as well. Missed sessions require 48 hours’ notice, or the session is used.

Hormonal Transitions track

The track is paid in full. If you cancel at any point after purchase, Susan Earl Functional Health retains one third of what you paid, and the remaining two thirds is refunded to you. Missed sessions require 48 hours’ notice, or the session is used.

Four rechecks, prepaid

Each session requires 24 hours’ notice to reschedule. The four sessions expire 12 months after purchase.

If Susan cancels

You may choose to reschedule or receive a proportional refund for the unused portion.

Nothing here limits your legal rights. Nothing in this cancellation policy limits any refund or other right you have under the law.

4. What you are responsible for

Attend sessions on time and give notice if you cannot attend.
Share accurate information about your history and goals.
Continue care with your own providers, including appointments, tests and medicines.
Make your own health decisions with your healthcare providers.

5. Materials and recordings

Materials provided for coaching, including handouts, worksheets and recordings, are for your personal use. Please do not copy, share or republish them. If a group call is recorded for graduates who could not attend, attendees will be told at the start of the call.

6. Supplements and third-party products

Susan does not prescribe supplements and does not sell them. Where she points clients to a supplement shelf, that is a signpost and not a prescription, and any order you place is with that company, on their terms, paid to them directly.

You should know that Susan Earl Functional Health does receive a small monthly payment from FullScript, under its practitioner programme. We tell you this plainly because you are entitled to know it when we point you toward their shelf. Our reason for pointing people there is that the products are third-party tested and the range is trustworthy, not because of the payment. Nothing on that shelf is prescribed for you, nothing is required, and buying nothing is a perfectly good outcome. If you would rather not use a link that pays us, tell us and we will point you to the same products another way, and it changes nothing about your care.

Please discuss any supplement with your own provider or pharmacist before starting it, particularly if you take prescription medicines.

7. Payment

Payment is taken by credit card at booking through a third-party checkout. We do not store your card details. If a payment fails, the booking is not confirmed until it succeeds.

8. Limits on services

Coaching and education do not guarantee a particular result. People’s experiences vary. Nothing on this site or in coaching replaces medical advice or care from your licensed healthcare provider.

9. Ending services

You may stop at any time. Susan may also end a coaching relationship where it is not a good fit, where the service you need is medical care we cannot provide, or where a session is used in a way that is not respectful. If we end it, unused sessions are refunded or rescheduled at your choice.

10. Governing law

These terms are governed by the laws of North Carolina, and the parties agree to venue in Haywood County, North Carolina.

11. Changes to these terms

If these terms change, the updated version will appear on this page with a new date. The terms in effect when you booked apply to that booking.

12. Contact

Questions about these terms: susanearlfunctionalhealth@gmail.com.

Susan Earl Functional Health, Coaching and education only, not medical care, diagnosis, treatment, or prescribing.